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Terms & Conditions

We are Jacksons Blinds Ltd., and our registered address is Unit 4 Whinfield Industrial Estate, Rowlands Gill, Gateshead, NE39 1EH. Our VAT registration number is 377842059. We are a company registered in England, and our company registration number is 13312124. You can contact us by email at info@jacksons-blinds.co.uk or by telephone at 01914325132.
Our Terms and Conditions of Supply and Fitting Goods are governed by the requirements of the Consumer Rights Act (CRA) 2015, the Consumer Contracts (Information, Cancellation, and Additional Information) Regulations 2013, the Child Safety Requirements BS EN 13120:2009+A1:2014, and the Alternative Dispute Resolution for Consumer Disputes Regulations 2015.

CONTRACT.
If you place an order on our website, by email, or by telephone, the contract will only be made when we receive your deposit. If you place an order with one of our salespeople (either at our premises or elsewhere), the contract will be made when you sign the order form.

GOODS.
The goods you receive from us must be of satisfactory quality, fit for a common purpose or any purpose made known to us, and meet any description given. Please note that the images of the products we supply in our sales literature or online are for illustration purposes only, and we cannot guarantee that these printed or computer-displayed images will accurately reflect the colour of the goods. Our packaging may also vary.

SERVICES.
If we agree to carry out a service for you, we will ensure that it is carried out with reasonable care and skill.

GUARANTEE.
Details of any guarantee that comes with the goods or services you have purchased can be obtained from us upon request.

CHILD SAFETY.
If the goods contain any safety device(s) and/or are to be fitted in accordance with child safety requirements placing an obligation on all businesses to supply and professionally install safe products, then we will be required to fit such device(s). In the event that you instruct us that you do not wish to have the safety device(s) fitted, we will refuse to install the goods. In such an instance, you will still be liable to pay the full price.

MEASUREMENTS.
If you are providing your own measurements, ensure they are correct and accurate, as we cannot accept the return of made-to-measure goods on the basis that the measurements were incorrectly supplied by you.

INSTALLATION.
The price for installation was agreed on the assumption that there is going to be one continuous site visit, there is unobstructed access to outside your property for vehicle parking, the area where the goods are to be fitted is unobstructed, the surfaces and grounds the goods are to be fixed to are in good condition, allowing us to easily obtain good fixings, there are no objects in the immediate working area, there is no asbestos that we would be likely to come into contact with, and no items under warranties or guarantees will be invalidated by the installation. We may make a further reasonable charge for the additional time, costs, or materials if these conditions are not met. We are not responsible for any loss or damage to your property that is not foreseeable, unless due to our negligence, or for the cost of repairing any pre-existing faults on your property, or for any damage discovered whilst undertaking the installation. We will not be responsible for carrying out any building work, moving any furniture, clearing access, or invalidating any warranties you do not tell us about in writing.
before you make your order.

ACCESS.
If we have agreed to install the goods for you and you do not allow us access to your premises without having a good reason for this, we may charge you additional reasonable costs incurred by us as a result of this. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to the premises, we may end the contract, and you will be liable to pay us a sum up to the price due under the contract.

PRICE.
The price for goods and services is set out in full in the order form and includes VAT at the bottom of the form. A 50% deposit is required when placing an order, and payment in full is due upon job completion.

DEBT RECOVERY.
Where payment is 30 days late and we are unable to come to an agreement over the payment, the consumer will be charged our reasonable recovery costs, which may include the costs of using a collection agency and legal costs. Any additional reasonable charges will be notified to the consumer at least two weeks in advance.

FURTHER CHARGES.
If you ordered installation services from us, further charges may apply in the event that additional and unforeseen circumstances arise. These will always be communicated to you in writing. Please note that late payments may incur an interest rate set at 2% a year above NatWest’s base lending rate, accruing on a daily basis from the due date until the actual date that you make the payment.

DELIVERY.
The cost of delivery and installation (where applicable) is included in the price. If you have asked to collect the goods from our premises, you can do so during our opening hours when we notify you that the goods are ready. If we are delivering to you (this will be within 30 days unless a different date is agreed with you) and no one should be available to take the delivery at your address, we will leave you a note informing you of how to re-arrange delivery. If you do not re-arrange delivery (or collect the goods from us) within a reasonable time, we may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you to redeliver or arrange collection within a reasonable time, we may end the contract, and you will still be liable to pay us up to the price due under the contract.

DELAY OUTSIDE OUR CONTROL.
If delivery or installation is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the effect of the delay. If we do this, we will not be liable for any delays caused by the event as long as the goods are still supplied.
within a reasonable length of time.

YOUR RIGHT TO CANCEL.
1.a) You may cancel a contract if we have told you about a pricing error or an error with a description of the goods and you do not wish to proceed, if there is a risk that supply may be significantly delayed, or if you have a legal right to end the contract because of something we have done wrong.

2.b) If we miss the delivery deadline for any of the goods, you can treat the contract as at an end if we have refused to deliver the goods, delivery time was essential, and you informed us of this at the time of your order and we accepted your order on that basis. If we have not refused to deliver the goods or delivery time is not essential, we will deliver the goods as soon as possible and keep you updated. Alternatively, you can give us a new deadline for re-delivery that must be reasonable, and if this is not met, then you may treat the contract as at an end. You can then cancel your order for any of the goods or reject any goods that have already been delivered under the contract. We will then refund the money you have paid for the cancelled goods and their delivery and installation. Goods already delivered to you must be returned to us at our expense, or you must allow us to collect them at our expense.

OUR RIGHT TO CANCEL.
1.a) We may end the contract at any time in writing to you (including email) if payment due to us is still not made within 7 days of us reminding you it is due, or if you do not, within a reasonable time; allow us to deliver the goods to you, collect the goods from us, or allow us to install the goods (if this was agreed). You will then be in breach of the contract and still liable to pay us the price due under the contract.

2.b) If your order is accepted and processed and a pricing error that is obvious, unmistakable, and could have been recognised by you as being so occurs, we reserve the right to terminate the contract and refund any sum of money you have paid to us.

LIABILITY.
If we fail to comply with these terms, we are responsible for loss or damage that you suffer that is a foreseeable result of our breaking the contract or of our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable, unless due to our negligence. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you placed the order, both we and you knew it might happen, e.g., if you discussed it with us before placing your order.

THIRD PARTIES.
The contract is between you and us. No other person shall have any right to enforce any of its terms.

COMPLAINTS.
You should inspect the goods and any installation work as soon as conveniently possible and contact us if you believe there is a problem. You can phone us, email us, or write to us using our contact details above to inform us of any issues. We will respond to your complaint as soon as possible. In the event that we are unable to resolve the matter to your satisfaction, you may refer the complaint to the British Blind and Shutter Association’s Mediation Service if you are seeking rectification only, or alternatively pursue it through Small Claims Court.

OWNERSHIP AND RESPONSIBILITY FOR GOODS.
The goods supplied or installed by us will become your property once we have received full payment for them. The goods become your responsibility from the time they are delivered to the address you gave us, you collect them from us, or we pass them to any third party organised by you.

LEGALITY.
English law governs the contract, although you can bring proceedings in England, Scotland, Wales, or Northern Ireland if you live in those countries. Version 3. 14/07/2020